Description
Visitor Experience Ambassador: May include but not limited to: Scan admission tickets; Greet, orient and assist visitors in the public spaces of the museum and answer questions; Provide customer service at the front desk in the NMUSA lobby; Assist with crowd control management as required; Resolve or escalate visitor issues or complaints in accordance with the NMUSA policy; Assist visitors with accessibility issues.; Provide coat check services; Notify appropriate museum, security, IT, or facility staff of issues as necessary; Assist with other general functions as needed
Gallery Docent: Gallery Docents are volunteers who will be stationed at specific locations throughout each of the NMUSA galleries. This individual will welcome visitors to that specific area in the gallery, and professionally handle all visitor inquiries. They will ensure that visitors have an in-depth understanding of a specific topic and/or artifact(s), as chosen by the NMUSA Exhibits Staff.Notify appropriate staff (e.g. security, IT, or facility staff) of any issues with the museum as necessary.
Departmental Volunteer: May assist in various departments throughout the Museum, duties may include the following: Monitor telephone calls; Research and draft answers to Request for Information (RFI); Assist with various administrative duties; Assist with departmental special projects.
Outreach Volunteer: Enhance and assist the design and development of materials to promote the Museum and Museum events/programs to identified communities of interest and provide assistance with distributing the materials to these audiences. Some events may be offsite from the actual building location.Volunteers may distribute collateral material and promotional goods as boots on the ground advocates to the Museum’s overall mission
Docent Tour Guide: Docents are volunteers who will provide overarching guided tours of the entire Museum’s exhibits. They should be able to provide a broad, general history covering each gallery topic, but also specific information to the visitor on individual artifacts and stories.
Experiential Learning Center: Operate the NMUSA Experiential Learning Center and Fort Discover alongside museum professional staff. Help prepare materials in support of specific events, programs, and activities. Facilitate activities and craft projects, focused exhibit tours, and help address visitor questions, as needed.
Special Events Volunteers: Volunteers will provide event support to the special events’ team. Events will range in scale from intimate networking events, meetings, and weddings to larger military gala functions and outdoor events. Specific duties depend on the particular event and may require support in both interior and exterior environment. Types of support may include but not limited to: Registration and/or ticketing; general event assistance and event “runners”; parking guides; event set up and tear down
Hours: The museum is open 7 days per week, from 9:00 am until 5:00 pm. Volunteer shifts are broken down into three hour increments.
ALL INTERESTED VOLUNTEERS NEED TO APPLY VIA OUR WEBSITE: HTTPS://NMUSA.VOLUNTEERPORTAL.ORG
