Support the disaster recovery of individuals, families, and communities through the activities of Casework and Recovery Planning, Recovery Systems, and Community Recovery.
Responsibilities include but are not limited to:
1. Conduct client interviews: both initial interview and follow-up conversations, according to standards
2. Assess qualifications for direct client assistance
3. Use the Client Assistance System 2.0 to document the assistance and services provided in the client record according to standards
4. Assist with recovery planning, problem-solving and advocacy on request according to standards
5. Provide clients with information and referrals to community partners
6. Learn about the Recovery activities and develop knowledge, skills, expertise in Casework and Recovery Planning, Systems and/or Community Recovery
Has the option to work remotely after completing required training.
Orientation
• Demonstrated commitment to the mission of the American Red Cross.
• Be kind, caring, resourceful, knowledgeable.
• Demonstrate interest in learning about community resource organizations.
• Demonstrate the ability to work well in stressful situations and in a team-oriented setting. Has the ability to use CAS 2.0.
Customer Focus
Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
Manages Diversity
Treats people equitably; works effectively with diverse populations.
Time Commitment:
Once trained may remain active as long as required as long as an active volunteer. Client Caseworker status will be evaluated and renewed yearly based on performance. Varies with the volume of disasters. We are looking for a group of volunteers to share the caseload with each person contributing at least 2-3 hours per day (between normal office hours of 9am-5pm), 2-3 days per week (Monday-Friday).
