Travelers Aid

Our members extend “A Helping Hand Along the Way”

Travelers Aid International is a national network of social service agencies and transportation services organized to assist our 44 member agencies in meeting the critical needs of individuals, frequently in crisis situations, by extending “A Helping Hand Along the Way.” Our members are a diverse group of human service nonprofit organizations and a network of key transportation centers. Each member agency has evolved to provide core services that meet their own community’s specific needs. Our members help stranded travelers, provide shelter for the homeless, transitional housing, job training, counseling, local transportation assistance and other programs to help people who encounter crises as they journey through life as well as information and referral services at airports, train stations and bus depots. Through our network, nearly 5,000 Travelers Aid volunteers and professional staff members assists more than 29 million individuals including travelers, veterans, seniors, children, and homeless to get from a position of instability to stability.

*Must be at least 21 years of age to volunteer

To provide professional services to travelers who encounter problems beyond their control related to separation from home, family, financial, and social support systems. We are the customer service arm of Dulles Airport. We have 14 locations throughout the airport and assist both international and domestic passengers.

Stranded Traveler Assistance

At many Travelers Aid locations, on an individual basis, a case worker will work with a stranded individual and offer suggestions on the best way to get home.

Transportation Centers’ Information Services

Travelers Aid agencies operate information booths at 17 airports, 7 train stations and several bus depots. Our volunteers and staff members help travelers in distress or just in need of friendly customer service amid the hustle of airports and train stations. Services vary at each location.

Travelers Aid International’s Direct Operations

In addition to supporting member agencies, Travelers Aid International directly operates the Travelers Aid programs in the Washington and New York metropolitan areas.

Through a partnership with Metropolitan Washington Airports Authority, Travelers Aid International operates information booths at Ronald Reagan Washington National Airport and Washington Dulles International Airport. For more than 100 years Travelers Aid has operated an information booth at Washington Union Station, located in the Amtrak waiting area, which also provides some social services to those encountering a crisis while traveling.

Travelers Aid employs 14 professional staff members at these 5 locations assisted by nearly 800 volunteers who together assist more than 4 million passengers in their travels.

*Must be at least 21 years of age to volunteer